A national survey by the Care Quality Commission (CQC) on maternity services has found that care at Yeovil Hospital’s maternity unit is ‘better’ in many key areas than at many other trusts across the country.
The CQC surveyed over 20,000 women who had given birth in hospital trusts across the UK in January and February 2015 and compared people’s experiences of care and treatment.
The results of the survey showed that care at Yeovil’s maternity unit was rated significantly ‘better’ than other trusts in several key areas. Opportunities for skin-to-skin contact scored a near-perfect 9.9 out of 10, with advice and support from staff at the start of labour scoring an equally impressive 9.6/10. The service also excelled in the area of raising concerns and being taken seriously, with a higher than average score of 9.1/10.
Helen Williams, Associate Director of Nursing and Head of Midwifery at the hospital, is delighted with results: “This is a great achievement for a small maternity service such as ours. We are very proud of the service we offer women and it is hugely rewarding for the quality of care that we offer to be recognised nationally as being above average.
“As a fully accredited Baby Friendly unit, we’re especially pleased with our rating for skin-to-skin contact, as it shows that our staff really put those principles into practice in their work. Similarly, our rating for raising concerns demonstrates our open and transparent approach to care - we take every opportunity to listen to feedback and act upon it to make sure our service is the best it can possibly be.”
Nationally, an improvement was seen in key areas such as choice, dignity and respect, communication and continuity of care, compared to the last survey in 2013.
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